Returns Policy
Stunning Pieces UK
At Stunning Pieces UK, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward returns process.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, and in their original packaging with all tags intact.
- Items purchased as part of a sale or clearance may not be eligible for return unless faulty (refer to our Terms & Conditions for details).
Non-Returnable Items
The following items cannot be returned:
- Earrings (for hygiene reasons).
- Beauty products and cosmetics that have been opened or used.
- Gift cards and promotional items.
How to Return an Item
- Contact Us: Email our customer service team at info@stunningpiecesuk.com with your order number and reason for the return.
- Approval: Once your return is approved, we will provide instructions for sending the item back.
- Shipping the Return: Ensure the item is securely packaged to avoid damage during transit. The return shipping cost is the responsibility of the customer unless the item is faulty.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be issued to your original payment method within 7-10 business days.
- Please note that shipping fees are non-refundable.
Exchanges
- We offer exchanges for items of the same value, subject to stock availability.
- To request an exchange, follow the same steps as outlined for returns.
Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement or refund at no additional cost to you.
Need Help?
For any questions or assistance, please reach out to us at:
- Email: info@stunningpiecesuk.com
- Contact Form: Available on our Contact Us page.
Thank you for shopping with Stunning Pieces UK! We’re committed to ensuring you have a delightful experience. 🌟