Job Description

Job Description

Join the Commercial & Investment Bank (CIB) as a GEOS Solutions Specialist, where you will play a key role in researching and resolving system access issues. Become a subject matter expert in firm-wide applications and processes, collaborating with stakeholders across all levels to ensure seamless communication and efficient business operations.

As a GEOS Solutions Specialist within the Commercial & Investment Bank, you will support business operations by tracking, compiling, and coordinating system access information. Your role involves incident management, process improvement, stakeholder communication, and quality assurance, requiring innovative thinking and attention to detail.

Job Responsibilities:

• Investigate and resolve system access issues, tracking relevant data and compiling comprehensive reports.
• Take ownership of major incidents affecting the business, ensuring timely resolution and communication.
• Identify process gaps and develop innovative solutions to enhance efficiency.
• Share clear and timely updates with teams across the organization, including root cause analysis and solutions.
• Build strong relationships with stakeholders to encourage open communication and trust.
• Work independently under pressure, managing multiple tasks and deadlines effectively.
• Maintain accuracy and efficiency in all tasks, ensuring high-quality outcomes.
• Partner with team members and cross-functional teams to foster a positive, productive environment.
• Analyze situations, apply sound judgment, and make informed decisions.
• Deliver timely status reports and progress updates to relevant stakeholders.
• Support business operations by becoming a subject matter expert in firm-wide applications and processes.

Required Qualifications, Capabilities, and Skills:

• Experience in business support, operations, or a similar role.
• Proficiency with project management tools and techniques.
• Strong research, analytical, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to work independently and manage multiple priorities under pressure.
• Systematic, organized approach to work.
• Creative thinker with a track record of developing innovative solutions.

Preferred Qualifications, Capabilities, and Skills:

• Experience collaborating with cross-functional teams.
• Familiarity with system access management in a financial services environment.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

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