Call Center Customer Service Representative Job at LHH, El Segundo, CA

ZG9Od2M5cjEyQ1dxNmdjVTJkYjNqbHRraHc9PQ==
  • LHH
  • El Segundo, CA

Job Description

Job Title: Call Center Account Management Specialist

Location: Hybrid - El Segundo, CA

Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.

Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Update Customer information in database
  • Research and troubleshoot
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Account Management experience
  • High Volume Outbound Center experience
  • NICE inContact experience preferred
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Associate’s Degree and additional qualifications in Customer Service will be a plus.

Job Tags

Remote job,

Similar Jobs

DSJ Global

Senior Project Engineer Job at DSJ Global

 ...Job Title : Senior Project Engineer Location : Louisville, KY Sector/Industry: Chemical Manufacturing Salary : $140,000 - $170,0000 Travel : 10% OVERVIEW : DSJ Global, a leading E2E Supply-Chain and Manufacturing Recruitment Agency, has recently... 

Asakura Robinson

Mid-level Landscape Designer Job at Asakura Robinson

 ...Asakura Robinson is seeking to fill a full-time mid-level landscape designer position with a focus on community-based design projects and public facing projects. The successful applicant has three to seven year's experience and will demonstrate a strong design acumen... 

TELUS Digital AI Data Solutions

Work from Home - Online Data Analyst Job at TELUS Digital AI Data Solutions

 ...geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. A Day in the Life of an Online Data Analyst:...  ...Qualification path No previous professional experience is required to apply to this role, however,... 

Source Technology

Senior Avionics Engineer Job at Source Technology

We are partnering with a leading organisation in the aerospace sector, currently seeking a skilled Senior Avionics Engineer to join their dynamic team. This position offers the chance to contribute to the implementation of the core?Avionics?elements for new gen space vehicles... 

Insight Marketing Executives

Entry-Level Brand Advocate Job at Insight Marketing Executives

 ...Entry-Level Brand Advocate Full-Time | Insight Marketing Executives | Scranton, PA Insight Marketing Executives is a privately owned...  ...events and promotions Deliver an exceptional customer experience while promoting product awareness Engage with customers, answer...