Call Center Customer Service Representative Job at Seneca Resources, Phoenix, AZ

Y29aNWR0NzQyU1dnN3dVUzBOanhoRnRqaEE9PQ==
  • Seneca Resources
  • Phoenix, AZ

Job Description

Position Description: Tax Compliance Call Center Agent (Remote)

Objective:

Professionally and courteously serve customers by handling inbound telephone calls related to Individual and Business tax compliance, delinquency, and general inquiries. Candidates should be service-oriented with a strong sense of integrity and a positive attitude.

Job Responsibilities

  • Answer high volume inbound calls in a fast-paced environment.
  • Resolve Tier 1 issues related to tax matters.
  • Review and manage taxpayer accounts.
  • Collect, verify, and update key account information during calls.
  • Educate taxpayers about online resources and current tax policies.
  • Submit payment arrangement requests.
  • Document all actions in multiple systems.
  • Participate in team engagement and training activities.
  • Consistently meet performance benchmarks.

Required Skills

Ability to multitask efficiently.

  • Basic proficiency with Microsoft Word, Excel, and Google Workspace.
  • Strong basic math skills (add, subtract, multiply, divide).
  • Excellent verbal and written communication.
  • Strong interpersonal and customer service skills.
  • Good retention and learning ability.
  • Creative problem-solving mindset.
  • Highly organized and goal-oriented.

Preferred Skills

  • Spanish-speaking candidates preferred.

Experience Requirements

Required:

  • At least 1 year of recent experience in a fast-paced call center, preferably national.
  • Industries: Finance/Banking, Insurance, Telecommunications (not technical support).

Preferred:

  • Background in banking, process improvement, or advanced customer service roles.
  • Demonstrated experience using basic math in a customer support setting.

Education

Required:

  • High School Diploma or equivalent.

Preferred:

  • Associate’s Degree or higher.

Job Tags

Remote work,

Similar Jobs

Selby Jennings

C++ Developer Job at Selby Jennings

 ...About the Company A global proprietary trading firm is seeking a skilled C++ Developer. The firm specializes in high-frequency, low-latency trading across global markets, leveraging advanced technology and a collaborative team culture. With access to major exchanges... 

Fohlio, Inc.

Senior UX UI Product Designer Job at Fohlio, Inc.

Company Description Fohlio helps organizations with many locations design, procure products and maintain their spaces for construction projects, so that they can provide a consistent quality guest experience that represents their identity and value. Think hotels, restaurant...

Bayview Senior Services

Housing Development Assistant Project Manager Job at Bayview Senior Services

 ...POSITION DESCRIPTION Under the direction of the Executive Director, the Housing Development Assistant Project Manager assists with managing all phases of real estate development for multiple projects including due diligence, feasibility analysis, predevelopment... 

Lacedaemon Distributions

Amazon DSP Delivery Driver Job at Lacedaemon Distributions

 ...Amazon DSP Delivery Driver: Full-time delivery driver positions are available. Overtime rate of time and a half after 8 hours in...  ...Successfully handling and delivering packages on time. Safely drive and perform safety inspections on company vehicles; follow all local... 

Aequor

Quality Control/Quality Assurance, Lab GMP, GDP Documentation (Pharma/Biotech) Job at Aequor

 ...combination of education and/or experience. Typically 2 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry. Evaluate documentation and operation according to company guidelines. Be self motivated, attentive...