Job Description

Job Title: Call Center Representative
Duration: Long Term
Location: Dallas-Fort Worth, TX
***Due to client requirements this role is only open to USC or GC candidates***
Job Summary:
Project Details:
The Business Account Representative position is the primary point of contact for commercial customers who contact the Business Customer Care Center by phone, fax, email, internet and mail. The Business Account Representative is responsible for interacting with customers and responding to their complaints, inquiries and requests in a professional and courteous manner.

Essential Duties/Responsibilities:
- Actively promote the company and the value of its products and services.
- Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
- Interface with a wide variety of people both internally and externally in a diplomatic manner.
- Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
- Consistently apply knowledge required to perform technical and procedural aspects of the position.
- Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
- Bilingual, Spanish/English speaking ability, required for the bilingual position.
- Diffuse customer escalations (customer save skills).
- Conduct outbound calls as required.

Must Haves
Previous Retail energy experience and 3+ years exp. in call center if no energy experience then 5-6 years experience in call canter
Local to the DFW area
Bilingual
3+ years in a Call Center environment
About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: info@matlensilver.com // 908-393-8600

Job Tags

Local area,

Similar Jobs

INOLA Blue Ridge

Event and Weddings Hands On Operations Assistant Job at INOLA Blue Ridge

...Williamsburg, Virginia. We are looking for a hard-working and self-starting individual to join our... ...giving our guests a seamless and dreamy experience on one of the most memorable days of... ...work for you No previous experience necessary, we provide all on the job training...

EIT, Inc.

Private Pilot for 1 day paid study Job at EIT, Inc.

...adjustable. The pilots 1-day would be eight hours at the FAAs William J. Hughes Technical Center at the Atlantic City International Airport.Participation in the study is completely voluntary and would be a great resume builder for anyone looking to go on to become a...

IDR, Inc.

HRIS Analyst Job at IDR, Inc.

...IDR is excited to announce an opportunity for a talented HRIS Analyst to join our esteemed client's team in Greensboro, NC . This role is perfect for a professional with a deep understanding of HR systems and a knack for data-driven decision making. If you are passionate...

LevelUP HCS

Campus Recruiter Job at LevelUP HCS

...Job Responsibilities: Work with the Campus Team to coordinate event logistics - including presentations, interviews, campus... ...other various administrative responsibilities related to campus recruiting Qualifications: Bachelor's degree required 1 year...

Wellsville Carpet Town Inc

Merchandise/Warehouse Handler Job at Wellsville Carpet Town Inc

As a Retail Merchandise/Warehouse Handler, you would be responsible for a variety of routine receiving, assembling, janitorial & general warehouse and maintenance tasks within our North Olmstead, Ohio retail showroom. What We're Looking For in a Merchandise/Warehouse...

Call Center Representative Job at Matlen Silver, Fort Worth, TX

ZElOL2ZkRC8yaVd0NHdNZTJkL3pqbGhtaEE9PQ==