Call Center Specialist Job at Russell Tobin, Youngstown, OH

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  • Russell Tobin
  • Youngstown, OH

Job Description

Job Title: Customer Service Representative

Location: Youngstown, OH

Pay rate: $15-$16/hr

Hours: Monday – Friday, 8:00 AM – 5:00 PM

Major Duties and Responsibilities:

  • Respond to customer inquiries via phone and digital communication channels with professionalism and efficiency.
  • Resolve service and support issues using department tools, sound judgment, and internal resources.
  • Partner with retail field teams and store personnel to ensure complete issue resolution.
  • Demonstrate continuous improvement and support company objectives.
  • Meet or exceed productivity, quality, and service expectations.
  • Use courteous, professional communication at all times.
  • Contribute positively to team goals and work collaboratively with peers.
  • Strive for first-contact resolution and create win-win outcomes for customer concerns.

Basic Qualifications:

  • High school diploma or equivalent preferred, but not required
  • Excellent written and verbal communication skills
  • Strong customer service orientation and empathy
  • Ability to perform basic math functions
  • Intermediate PC skills, including proficiency in Microsoft Office and navigating the Internet
  • Fluent in English with strong grammar and comprehension
  • Commitment to resolving customer issues efficiently and accurately

Preferred Qualifications:

  • Prior experience in a call center or customer-facing role
  • Familiarity with multi-channel communication platforms

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Job Tags

Monday to Friday,

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