The Chief Customer Officer (CCO) is a visionary and results-driven executive responsible for orchestrating the entire customer journey, from onboarding through renewal, ensuring exceptional customer satisfaction, loyalty, and advocacy. This strategic leadership role drives a customer-centric culture across the organization, optimizes post-sales operations for maximum efficiency and value, and directly contributes to revenue growth and retention. The CCO serves as the voice of the customer within the executive leadership team, leveraging data and technology to continuously enhance the customer experience and foster long-term partnerships.
Key Aspects of the Role
Requirements of the Candidate
Experience:
Skills:
Education:
Must possess the ability to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials on a computer screen; and hearing and speech to communicate in person and over the telephone.
Core Sound Imaging, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Company Overview:
Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier. At Core Sound Imaging we value every employee's contribution and care about providing the best product and service.
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