Job Description

Company

Flotek creates unique solutions to reduce the environmental impact of energy on air, water, land and people. A technology-driven, specialty green chemistry and data technology company, Flotek helps customers across industrial and commercial markets improve their environmental performance. The Company serves specialty chemistry needs for both domestic and international energy markets. Flotek has an intellectual property portfolio of over 170 patents and a global presence in more than 15 countries, including North America, Latin America, the Middle East and North Africa. Flotek is based in Houston, Texas and its common shares are traded on the New York Stock Exchange under the ticker symbol “FTK.” For additional information on Flotek, please visit

Role Overview

The Customer Fulfillment Specialist is a client-facing role focused on delivering exceptional customer service and operational support for Flotek’s Chemistry and Data Analytics business. This role plays a critical part in ensuring orders are processed accurately, efficiently, and on time.

As a primary point of contact for both customers and internal stakeholders, the specialist is responsible for order entry, shipment coordination, and documentation management to support on-time, compliant deliveries. A successful candidate is detail-oriented, proactive, and customer-focused, with strong communication skills and a hands-on approach to problem-solving.

This position reports to the Client Operations Manager and is based in Houston, TX .

Key Responsibilities

• Serve as the first point of contact between Sales and internal teams to support customer operations through clear, consistent communication, job tracking, and reporting.
• Coordinate with internal Flotek departments and third-party vendors to ensure accurate and timely delivery of products across multiple regions and job sites.
• Accurately enter client orders and relevant data into internal systems; manage both inbound and outbound deliveries and field updates to maintain precise on-site inventory records.
• Resolve customer concerns related to product or service quality by identifying root causes, facilitating corrective actions, and ensuring customer satisfaction through follow-up.
• Oversee the entire order fulfillment process, engaging stakeholders and tracking orders from initiation through completion to ensure seamless service delivery.
• Track job statuses, usage rates, and projected demand; provide regular reports to stakeholders.
• Respond promptly and professionally to customer and internal email correspondence.
• Facilitate effective cross-departmental communication, engaging with Research & Innovation, Manufacturing, Logistics, HSE, Accounting, Sales, Executive, and Supply Chain teams.
• Monitor shipments, provide status updates, and proactively communicate any delays or changes to all relevant parties.

Required Education, Experience and Skills

• High School diploma or equivalent required.
• 1+ years of customer service experience, preferably in logistics, supply chain, or industrial/chemical manufacturing and distribution.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong problem-solving and analytical skills.
• Self-motivated, proactive, and able to take initiative with minimal supervision.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong collaboration and interpersonal skills.

Preferred Experience

• ERP Systems such as SAP and Oracle/JDE
• Experience in oilfield operations

Supervisory Responsibility

This position does not have supervisory responsibility.

Work Environment

This position operates in a professional office environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, employees may be required to engage in various tasks involving handling and manipulation, reaching, and communication. Employees may also need to sit, stand, and move around. Occasionally, they may need to lift or move objects weighing up to ten pounds. The role may involve visual tasks that require the ability to see at varying distances and adjust focus.

Position Type/Expected Hours of Work

This is a full-time position with business hours of 8:00am – 5:00pm, Monday through Friday. Participation is required in an on-call weekend rotation; occasional evening work may be required based on business needs.

Travel

This position requires less than 10% travel.

Other Duties

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee for this job. Duties and responsibilities may change at any time.

Flotek Industries is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, national or ethnic origin, age, disability, veteran status, or any other characteristics protected by applicable local, state or federal laws.

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