Customer Care Representative Job at DEUFOL, Fairfield, OH

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  • DEUFOL
  • Fairfield, OH

Job Description

Customer Care Representative

Fairfield, OH

Deufol Worldwide Packaging

Are you passionate about delivering an outstanding customer experience? Deufol Worldwide Packaging is seeking a Customer Care Representative to join our team in Fairfield. In this role, you will be the voice and face of Deufol to our customers, ensuring a seamless experience.

What You’ll Do:

  • Monitor and manage orders from placement through delivery.
  • Build and maintain positive customer relationships, addressing inquiries and resolving issues quickly.
  • Coordinate closely with internal teams to meet customer needs and identify new opportunities.
  • Manage customer billing, verify payments, and maintain accurate customer records.
  • Ensure clear and regular communication about order status and any updates.
  • Strive for first-contact resolution and continuous process improvement.
  • Support environmentally conscious customer service practices.

What You’ll Bring:

  • High school diploma or GED reccomended.
  • 1-3 years of experience in order processing or customer service.
  • Strong communication and problem-solving skills.
  • Proficiency in MS Office and ERP systems.
  • Professional, organized, and collaborative team player with a drive for innovation.

Why Deufol?

Join a team that values leadership, collaboration, and continuous improvement. At Deufol, you’ll play a key role in shaping a positive customer journey while working in an environment that promotes growth and excellence.

Ready to join our team?

Apply today to become part of Deufol’s commitment to exceptional customer care!

Job Tags

Worldwide,

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