Job Description

Job Description / 岗位职责 :

After-Sales Service Management / 售后服务管理

• Oversee the full cycle of after-sales services in the USA and Canada region, including installation, maintenance, troubleshooting, and customer training.
• 负责美加区域客户售后服务全流程，包括设备安装调试、故障维修、定期维护、客户培训和技术支持。
• Establish standardized service processes and multilingual service manuals to improve efficiency.
• 建立标准化售后流程，制定多语言服务手册，提升服务效率。
• Manage and optimize regional service costs within budget.
• 管控美加区域服务费用，优化预算使用。

Team Building & Management / 团队建设与管理

• Lead a bilingual technical service team, including recruitment, training, and performance management.
• 管理美加区域技术服务团队，负责团队组建、培训和绩效评估。
• Coordinate cross-cultural and cross-time-zone collaboration and report service performance to headquarters.
• 协调跨文化、跨时区团队协作，定期向总部汇报服务数据。

Spare Parts & Supply Chain / 备件与供应链管理

• Manage regional spare parts inventory and ensure timely delivery.
• 管理美加区域备件库存，确保及时供应。

Customer Relationship & Risk Management / 客户关系与风险管理

• Maintain relationships with key accounts, collect feedback, and handle complaints.
• 对接区域重点客户，定期回访并处理客户投诉。
• Collaborate with legal teams to mitigate compliance risks and manage emergencies.
• 协同法务部门规避合规风险，处理突发事件。

Qualifications / 任职条件 :

• Must hold a valid U.S. work visa or Green Card.
• 需持有美国工作签证或绿卡。
• Bachelor’s degree or above in Mechanical Engineering, Electronic Engineering, International Trade, or related field.
• 本科及以上学历，机械工程、电子工程、国际贸易等相关专业。
• 5+ years of after-sales experience in laser equipment or heavy machinery industry, with at least 3 years in team management in the USA/Canada region.
• 5年以上激光设备/工程机械行业售后经验，至少3年美加区域团队管理经验。
• Familiar with laser equipment technology and common failures. Experience with leading laser companies (e.g., TRUMPF, Han's Laser) is preferred.
• 熟悉激光设备技术原理和常见故障，有激光行业头部企业美加区域售后经验者优先。
• Fluent in English for business communication.
• 英语流利，能进行商务沟通。
• Willing to travel frequently within the USA and Canada.
• 能适应美加区域高频出差。

Job Tags

Similar Jobs