Job Description

Customer Service Representative

Onsite in Anaheim, CA 92806

W2 Contract 6+ months

M-F 8am-5pm

Start ASAP

$21/hr -Weekly Pay and Benefits!

Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team.

As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels—voice, chat, and email— while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization.

Job Duties:

· Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions.

· Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions.

· Build strong rapport with customers, fostering positive experiences and brand loyalty.

· Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear

· Develop in-depth knowledge of the product line to provide informed and effective support.

· Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers.

Requirements:

· Interfaced directly with customers, effectively deescalating challenging situations.

· Demonstrated strong leadership through empathetic communication and support.

· Skilled in managing and prioritizing multiple customer cases simultaneously.

· Proficient in using various platforms to resolve customer inquiries efficiently.

· Excellent written and verbal communication skills.

· Proven experience troubleshooting complex issues and guiding customers to resolution.

· Accurately documented customer interactions within case records for future reference.

· Fluent in English with proficiency in email and chat communication.

· Strong proficiency in Microsoft Office Suite.

· Capable of typing at approximately 40 words per minute.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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