Job Description

Company Description

The Electronic Components Industry Association (ECIA) serves as a central hub for collaboration within the electronic components supply chain, fostering growth, innovation, and profitability. ECIA connects manufacturers, manufacturer representatives, and authorized distributors to promote the authorized sale of electronic components and improve business performance. Known for its reliable market intelligence and advocacy efforts, ECIA supports its members by providing insights and resources that address the challenges of the dynamic and complex electronics industry. Based in Alpharetta, GA, the association plays a vital role in enhancing competitiveness in the Americas’ electronics sector.

The Role

ECIA is seeking a detail-oriented and tech-savvy Digital Operations Manager to oversee and optimize our core business platforms. This role is the backbone of our digital infrastructure, ensuring that our member data, educational content, and office systems operate seamlessly.

The ideal candidate is a proactive problem-solver who enjoys working at the intersection of technology and non-profit management. This position is a full-time (40 hours/week) role and reports to the Director of Administration .

Key Responsibilities

1. Association Management Systems (AMS) Administration

• Manage and maintain the integrity of our primary databases: MemberSuite and GrowthZone .
• Configure system settings, manage user permissions, and ensure accurate member record-keeping.
• Helping to develop and manage various online communities within the AMS
• Generate reports and dashboards to provide insights into membership trends and engagement, including our Member Engagement Scorecard
• Manage event registrations
• Troubleshoot technical issues and coordinate with software vendors for updates or custom fixes.

2. Association Website, Communications and Operations Support

• Website content and report management
• Assisting with new content creation
• Uploading various reports, files and other documents
• Keeping content current and relevant
• Assist with general email communications as needed.
• Maintaining contact groups in Microsoft Outlook
• Maintaining groups and channels in Microsoft TEAMS
• Reorganizing and maintaining the association’s shared drive

3. Learning Management System (LMS) Management

• Oversee the day-to-day administration of the Absorb LMS platform.
• Upload new course content, manage user enrollments, and track certification completions.
• Ensure a smooth user experience for members accessing ECIA’s educational resources.

4. Digital Tool Optimization

• Evaluate and maintain "other related tools" (e.g., email marketing connectors, survey tools, or API integrations).
• Document internal processes and create "how-to" guides for staff to ensure consistent use of digital platforms.

Qualifications & Skills

• Experience: 3+ years in operations, database management, or a similar digital role—ideally within a non-profit or trade association environment.
• Software Proficiency: * Direct experience with MemberSuite or GrowthZone (highly preferred).
• Familiarity with Absorb LMS or similar e-learning platforms.
• Deep knowledge of Windows 11 and Microsoft 365 suite of tools
• Analytical Mindset: Strong ability to manipulate data, identify errors, and suggest workflow improvements.
• Communication: Ability to explain technical concepts to non-technical staff and provide excellent support to ECIA members.
• Adaptability: Comfortable working in a role that supports a lot of different functions in an ever-changing environment.

Benefits:

· ECIA employees earn paid time off calculated on number of hours worked and number of years employed

· ECIA provides employees with an allowance each employee may allocate among a list of insurance benefits (medical, dental, life, vision, and long-term disability) and “Flexible Spending Accounts” offered by the association.

Location:

· Atlanta preferred but not required

Why Join ECIA?

• This is a unique opportunity to shape the digital future of a leading industry association. You will have a direct impact on how we serve the electronics industry and will be given the autonomy to improve our internal systems. As the association grows, so will this role, offering a clear path toward expanded leadership responsibilities.

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