Job Description

Director of Crew Scheduling

Job Location – Charlotte, NC

Category - Executive Leadership

Position Type - Full-Time - Supervisory

Overview

On behalf of our client, In-Flight Crew Connections is hiring for a Director of Crew Scheduling with a leading U.S. airline operator.

Our client offers exceptional opportunities for professional growth and long-term career development within a collaborative, inclusive, and safety-focused environment. Teamwork, diversity, and respect are core to their culture, and they are committed to fostering a workplace where employees feel valued, supported, and empowered to succeed.

Employees enjoy a comprehensive benefits package, including industry-leading travel privileges that allow team members and their families to explore destinations worldwide while creating meaningful experiences beyond the workplace.

Position Summary

The Director of Crew Scheduling provides leadership and oversees the performance of the Crew Scheduling department to ensure the company achieves goals and objectives associated with safety, reliability, productivity, and operational efficiency. This role is responsible for the daily operation of crew member’s schedules to ensure federal regulatory compliance, Collective Bargaining Agreement requirements, and company policies. As a people leader, this role establishes strategic goals and tactical direction for the team using data driven decisions focused on continuous improvement and flawless execution of best practices ensuring operational performance goals.

Job Responsibilities

• Oversee the daily scheduling requirements of all crew members and responsible for maintaining compliance with applicable FAA regulations, Collective Bargaining Agreements, flight crew qualifications, and policies and standards established by The Airlines.
• Establish strategic goals and direction for the Crew Scheduling team.
• Identify and anticipate operational disruptions and solve them in an active manner. Monitor developing situations and communicate constraints to appropriate workgroups and escalate when needed.
• Partner with Director of Integrated Operations Center (IOC) during irregular operations (IROP) to develop and execute a recovery plan to mitigate further schedule impact and coordinate with all necessary departments, including third party vendors.
• Establish monthly staffing grids to provide the best crew staffing possible.
• Establish and maintain strong and effective working relationships with ALPA and AFA union leadership to discuss requested improvements, concerns or gain clarity on agreements to provide short and long-term solutions to problems.
• Participate as a Company designee of the ALPA/AFA Grievance Review Committee.
• Assist with contract negotiations and provide analysis of proposed contractual changes.
• Drive improvements in the daily operation with working relationships through cross-functional problem solving and collaboration with Flight Operations, Inflight, training and all other operational departments.
• Direct the development and revision of the Crew Scheduling Policies and Procedures Manuals.
• Ensure that all hotel rooms are confirmed monthly, including any anticipated additional daily rooms blocks.
• Provide direction for development and continuous improvement of systems, programs and applications used by the Crew Scheduling team.
• Provide leadership, coaching, direction, motivation, and supervision of direct reports.
• Appraise performance, provide feedback, take corrective action, and oversee training and development of the team.
• Promote quality customer service with all crew members.
• Responsible for the quality of the Scheduling/Reporting System and to assess the impact of changes made to the controls in Scheduling/Reporting System.
• Has the authority to establish and modify policies, procedures, instructions, and information for the Scheduling/Reporting System.
• Collaborate with Crew Pay and other departments to develop and improve procedures in the crew managing system regarding pay.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Previous experience in crew scheduling or crew planning is required as well as previous experience in managing a crew scheduling or related department.
• Must have excellent oral and written communication skills.
• Experience in a crew management system and Microsoft Office software.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the US.

Preferred

• Bachelor’s degree.

Benefits

All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges with a leading US Airline’s global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• Profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage
• Premium dental coverage
• Vision plan options
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Additional Information

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

AAP/EEO Statement: Equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity and Affirmative Action employer

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