Job Description

Operations Administrative Assistant: New Sales & Workflow Support

A major healthcare organization is seeking a dedicated and highly detailed Operations Administrative Assistant to provide crucial support to our New Sales and Operations teams, focusing heavily on the California market. This role is a vital link between sales, operations, and external partners (brokers/GAs), requiring expertise in eligibility processing, workflow efficiency, and high-level administrative support.

Location: Remote Position (Must live within a commutable distance to S Oakland Ave, Pasadena, CA 91101 for equipment purposes)

Compensation: Starting at $30.00 per hour , based on experience.

Contract Term: 3–6 month contract with strong potential for extension up to 2 years and the opportunity to apply for permanent positions.

Top Responsibilities & Daily Tasks

This dynamic role involves a blend of administrative support, process optimization, and direct external communication:

• Sales Eligibility Support: Determine the front-end eligibility of all new group submissions specifically for the California market.
• Virtual Broker Support: Serve as a primary virtual contact for brokers and General Agencies (GAs), maintaining service levels, providing initial prospect quotes, and supporting market outreach.
• Process Improvement & Metrics: Refine, develop, and implement workflow processes system-wide and at the department level. Assist in cost reduction projects and develop departmental metrics for accountability.
• Executive Representation & Coordination: Represent the Chief Operating Officer (COO) in key settings, including committees, to guide centralized processes, and at construction meetings to ensure operational workflow is unobstructed.
• Project Management: Provide support on various duties and projects focused on hospital and system-wide operational efficiency and sustainability .

Required Qualifications & Skills

• Two (2) years of experience in a healthcare administrative or operational support environment.
• Top Skillsets
• Proven ability to support CA New Sales Installation and Renewal Maintenance Transactions .
• Technical
• Proficiency in Microsoft Office Suite .
• Preferred Systems
• Familiarity with healthcare management systems such as KPSC, EMWS, and SNAP is a significant advantage.
• Detail-oriented and able to multitask effectively in a high-volume, fast-paced work environment.

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