Job Description

Who we are?

We are Splashtop. We deliver next-generation remote access and remote support software and services across the Americas, Europe, Asia, Middle East, and Africa. Splashtop’s cloud-based, secure, and easily managed solutions serve customers that include everyone from multinational enterprises and academic institutions to small businesses, MSPs, and individuals.

Headquartered in Cupertino, California (USA) and founded in 2006, Splashtop has offices in Hangzhou (China), Tokyo (Japan), Taipei (Taiwan), Singapore, Amsterdam (Netherlands), and we are now expanding our Dallas-Fort Worth office. From our offices, 210 Splashtoppers serve more than 200,000 corporate customers.

We always deliver what we promise and scaling hard, with a stunning Net Promoter Score of +93 and 85% of the Fortune 500 companies who enjoy Splashtop products globally. We recently achieved the aspirational Unicorn status of $1B valuation thanks to our 30+ million happy users.

Each Splashtop employee will be a real team member, no matter what position you are in. We are a young, fast-growing company, we respect and are transparent to one another. In this role you can have a real impact into the next steps of the company’s growth. We all work hard to exceed customer expectations, we are collaborative, positive thinkers and always improve our solutions and services. Besides hitting it hard we also enjoy and celebrate our success with our teams.

Overview

As an Inbound Sales Development Representative, you will learn how to professionally and promptly follow-up on leads generated by our Marketing (incoming calls, forms, emails, and chat). You will learn how to use the Salesforce CRM to organize and manage your own book of business. You will work autonomously after having received professional training from us to gain highly desirable skills that will serve you throughout your entire career.

We are a team-centric organization. As part of your duties, you will work together with your manager and teammates on, while not limited to, connecting with our clients among website chat visitors, inbound sales calls, and marketing led lead generation. You will also work with our Account Executives to help them generate new business through the appointments you will make on their behalf. As part of the Splashtop organization, you may also at times be asked to join focus teams to ensure we are addressing the voice of the customer.

Key Responsibilities:

• Respond fast and well to Prospects inquiries in accordance to established SLA’s and KPI’s, going above and beyond to meet customer needs.
• Data hygiene is essential for this role – this requires clean data into Salesforce respective Sales tools.
• Learn to qualify, sort, prioritize and track leads from several different Salesforce reports/sources.
• Follow-up with Leads as fast as possible and either help them purchase directly (if the request is simple enough) or connect them with an Account Executive.
• Continue to your monitor your incoming Leads while following a well-defined cadence of outreach to make sure that no lead is being left behind.
• Learn to organize your leads and related work into folders, and leverage Salesforce so that you can manage a pipeline of leads.
• Learn to assess the size and scope of business opportunities, understand prospects’ business needs and use case, and set sales appointments/demos with Sales Executives.
• Log summaries of prospects discussions into the salesforce lead record. Continue to improve the quality of the data record in Salesforce (Account, Contact).
• Become familiar with Splashtop's core products and navigate the Splashtop ecosystem on how they fit our customer’s needs:
• To be able/articulate our value propositions and why our customers choose Splashtop.
• To be able to match features and product details to sales leads to gauge best-fit solution.
• To be able to guide your leads through the product trial process and installation/configuration of Splashtop SaaS products.
• Learn to understand potential customers’ use case and provide consultative guidance on how Splashtop products can help them achieve their goals.

Who you are?

• 1 year of customer-facing or customer service work experience.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills plus the ability to build professional rapport quickly by phoning with all levels of stakeholders.
• Willingness to learn with a go-getter attitude.
• A strong interest in a sales career with friendly and helpful attitude.
• A team player capable of working within a collaborative environment.

To be an A player at Splashtop you need to embody the following attributes:

• Customer centric mindset. Everything we do is to support our prospects and customers to the best of our ability. We go above and beyond to deliver them the best quality of service possible.
• Result oriented. We are relentless in the pursuit of our goals. We are goal-oriented and experiment in a measured way to learn through experience. We are committed to continuous, iterative improvement for our customers and ourselves.
• Inquisitive so you can grow with this fast-growing company through continuous learning.

What we have to offer:

• Fast-paced environment where we celebrate successes and have a lot of fun while working.
• An amazing crew of other hard working and passionate people that are willing to run those sales cycles with you.

Employment Type: Full-time, Non-Exempt

Splashtop is a proud equal opportunity employer, dedicated to creating an inclusive workplace that celebrates diversity. We value the unique skills and experiences brought by individuals from all backgrounds and identities, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, socioeconomic background, or individuals reentering the workforce. We especially encourage applications from underrepresented groups such as women, racial and ethnic minorities, LGBTQ+ individuals, people with disabilities, and veterans. At Splashtop, we believe diversity drives innovation, and we are committed to fostering an environment where everyone feels welcomed, respected, and valued.

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