IT Specialist - Media Production Support Job at Ole Communications, Miami, FL

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  • Ole Communications
  • Miami, FL

Job Description

Ole Communications is looking for a skilled IT Specialist to join our team, with a primary focus on traditional IT support and infrastructure. This role is responsible for maintaining and supporting enterprise IT systems, while also ensuring the reliability of the technology used in our television and radio production environments.

Key Responsibilities

  • Provide Level 2/3 IT support for end users, including troubleshooting hardware, software, and network issues across Windows and macOS environments.
  • Manage and maintain IT infrastructure including servers, workstations, firewalls, switches, and wireless networks.
  • Configure and support security appliances, including firewall rule sets, VPNs, and endpoint protection.
  • Monitor system performance, manage backups, and ensure timely patching and updates.
  • Support the technical needs of television and radio production environments, ensuring uptime and reliability of systems used in content creation and distribution.
  • Collaborate with production and engineering teams to ensure IT systems align with media workflow requirements.
  • Maintain accurate documentation for systems, configurations, and procedures.
  • Participate in on-call rotation and provide after-hours support for critical systems when needed.

Required Qualifications

  • 5+ years of experience in IT support or systems administration.
  • Strong knowledge of Windows Server, Active Directory, Group Policy, and Office 365.
  • Experience with firewall configuration and network troubleshooting (e.g., Fortinet, Cisco, Ubiquiti).
  • Familiarity with IP networking concepts including VLANs, DNS, DHCP, and routing.
  • Exposure to media production environments or technologies (e.g., SDI, NDI, SRT) is a plus.
  • Ability to work independently and collaboratively in a fast-paced, media-centric environment.
  • Excellent communication and documentation skills.
  • Bilingual (English/Spanish)

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