IT Support / Technical Support Lead Job at Sky Systems, Inc. (SkySys), Chesapeake, VA

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  • Sky Systems, Inc. (SkySys)
  • Chesapeake, VA

Job Description

The client is looking for An IT Support / Technical Support Lead who can manage and guides a team of IT support staff, overseeing daily technical assistance, troubleshooting system/network issues, training junior members, ensuring operational excellence, and bridging user problems with technical solutions, often requiring strong leadership, problem-solving, and communication skills to handle escalating issues and implement new tools.

Key Responsibilities:

  • Team Leadership: Mentoring, guiding, and managing a team of IT support specialists.
  • Technical Escalations: Handling complex, escalated technical issues that junior staff can't resolve, often involving networks, software, hardware, and user accounts.
  • Operational Excellence: Ensuring smooth IT operations, maintaining systems, and improving processes.
  • Training & Development: Building the team's technical skills and knowledge.
  • Tool Adoption: Researching and implementing new support tools and automation.
  • User Support: Providing high-level support to employees or clients, diagnosing faults, and resolving technical problems.

Essential Skills:

7 to 10 years of IT Support / Technical Support role

  • Strong IT fundamentals (hardware, software, networks).
  • Excellent communication and interpersonal skills.
  • Problem-solving and analytical thinking.
  • Leadership and team management.
  • Customer service focus.

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