IT Support / Technical Support Lead Job at Sky Systems, Inc. (SkySys), Chesapeake, VA

Y29OeGM5SDkzaUN2NkFNUTFkZnhoRkZr
  • Sky Systems, Inc. (SkySys)
  • Chesapeake, VA

Job Description

The client is looking for An IT Support / Technical Support Lead who can manage and guides a team of IT support staff, overseeing daily technical assistance, troubleshooting system/network issues, training junior members, ensuring operational excellence, and bridging user problems with technical solutions, often requiring strong leadership, problem-solving, and communication skills to handle escalating issues and implement new tools.

Key Responsibilities:

  • Team Leadership: Mentoring, guiding, and managing a team of IT support specialists.
  • Technical Escalations: Handling complex, escalated technical issues that junior staff can't resolve, often involving networks, software, hardware, and user accounts.
  • Operational Excellence: Ensuring smooth IT operations, maintaining systems, and improving processes.
  • Training & Development: Building the team's technical skills and knowledge.
  • Tool Adoption: Researching and implementing new support tools and automation.
  • User Support: Providing high-level support to employees or clients, diagnosing faults, and resolving technical problems.

Essential Skills:

7 to 10 years of IT Support / Technical Support role

  • Strong IT fundamentals (hardware, software, networks).
  • Excellent communication and interpersonal skills.
  • Problem-solving and analytical thinking.
  • Leadership and team management.
  • Customer service focus.

Job Tags

Similar Jobs

Connect Staffing Inc.

Metal Finisher Job at Connect Staffing Inc.

MINIMUM 1 YEAR OF METAL FINISHING OR SANDBLASTING EXPERIENCE Connect Staffing is seeking an experienced Metal Finisher/Sandblaster for a faucet manufacturing facility in Huntington Beach, CA. Schedule: Monday, Friday, 2:15 PM- 11:00 PM. Ability to work overtime...

Outlier AI

Warehouse Supervisor Job at Outlier AI

 ...creative tech tools. Compensation and benefits Earn up to $15 USD/hr, paid out weekly Rates vary based on quality, accuracy, and time spent. Paid via PayPal & AirTM Free access to Model Playground Interact, experiment and engage with leading large language... 

Capstone Search Advisors

Corporate Governance, Finance & Securities Paralegal Job at Capstone Search Advisors

 ...A large, publicly traded organization is seeking an experienced Paralegal to support in-house counsel on corporate governance, entity management, and securities matters. This role plays a key part in maintaining U.S. and Canadian subsidiary records and supporting public... 

Goldco

Office Administrator Job at Goldco

Goldco is a growing financial services firm seeking a dedicated Office Administrator to support our team on-site at our Calabasas office. The ideal candidate is a reliable professional with expertise in customer service, completing data-entry with a high level of accuracy...

Addus HomeCare

Home Care Branch Manager Job at Addus HomeCare

 ...Position Summary : This position manages the daily operations and administrative functions, including recruitment, orientation, training...  ...and manage agency operations, ensuring safe and effective home care services. Guide staff in scheduling and delivering client...