IT Tech Support- Only W2 and Locals Only Job at SGS Technologie, Andover, MA

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  • SGS Technologie
  • Andover, MA

Job Description

US Citizens and Green card holders would be considered only on W2.

We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.

Key Responsibilities

  • Provide onsite deskside support to end users for desktops, laptops, and peripherals
  • Diagnose and resolve hardware and software issues on Windows systems
  • Install, configure, and troubleshoot printers (local & network printers)
  • Perform system setups, imaging, OS installations, and upgrades
  • Troubleshoot issues related to MS Office, Outlook, email, and common business applications
  • Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
  • Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
  • Log, track, and resolve incidents using a ticketing system
  • Escalate unresolved issues to appropriate teams when required
  • Maintain IT asset inventory and documentation
  • Ensure adherence to IT policies and security standards

Required Skills & Qualifications

  • Strong experience in desktop & laptop troubleshooting (Windows 10/11)
  • Hands-on experience with printer setup, configuration, and troubleshooting
  • Good understanding of hardware components and peripherals
  • Experience with Active Directory (password resets, user unlocks, basic group management)
  • Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
  • Basic understanding of networking concepts (IP, DNS, DHCP)
  • Excellent customer service and communication skills
  • Ability to work independently in an onsite environment

Preferred Qualifications

  • IT certifications (CompTIA A+, Network+, or similar)
  • Experience supporting corporate or enterprise environments
  • Exposure to SCCM, Intune, or endpoint management tools

Soft Skills

  • Strong problem-solving abilities
  • Patience and professionalism while supporting end users
  • Ability to manage multiple tasks and prioritize effectively

Job Tags

Local area,

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