Job Title: Language Interpreter – Cantonese/Mandarin/Vietnamese/Tagalog
Department: Customer Support / Language Services
Location: 101 E. Kennedy Blvd, Tampa, FL 33602
Benefits:
401(k)
Dental Insurance
Health Insurance
Relocation Assistance
Job Type: Full-time Pay: $22-$30 per hour
Shift: Monday through Friday (CST working hours)
Reporting To: Call Center Manager
Job Summary: We are seeking a skilled and experienced Language Interpreter fluent in Cantonese/Mandarin/Vietnamese and English to join our customer support team.
The ideal candidate will have a background in international call center environments, specifically serving U.S. customers.
You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
Key Responsibilities: Provide real-time, consecutive or simultaneous interpretation between English and [Second Language] during customer calls.
Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. Accurately relay information without adding, omitting, or distorting the meaning.
Handle confidential and sensitive information with discretion and professionalism.
Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved. Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
Adhere to call handling metrics, quality benchmarks, and compliance requirements.
Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Required Skills & Qualifications:
Fluency in Cantonese/Mandarin/Vietnamese and Second Language – English spoken Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers.
Prior experience in language interpretation is highly preferred. Excellent listening, retention, and note-taking skills.
Strong interpersonal and communication skills, with the ability to maintain a professional tone. Ability to work in a fast-paced, high-pressure environment.
Basic understanding of cultural sensitivities and appropriate communication etiquette.
Familiarity with interpreting platforms, CRM tools, and call center software is an added advantage.
Educational Qualifications: Bachelor's degree in any discipline.
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