Job Description

Job Title:

Educational Technology and Platform Specialist

Length: 12–18 Months, extendible convertible W2 Contract

Location: Piscataway NJ 5 days a week onsite (1st 2 months) then 3 days hybrid

Job Summary:

The Educational Technology and Platform Specialist is a role requiring a blend of technical expertise, troubleshooting skills, and learning management system administration. The primary purpose of this position is to provide technical support and perform administrative responsibilities on a learning management platform, as well as support customers and partners.

Note: This role does not involve instructional design, curriculum development, or content creation.

Responsibilities:

• Serve as Learning Management System (LMS) Administrator, providing technical support including researching, diagnosing, and troubleshooting issues.
• Collaborate with internal and external teams to implement technical fixes and enhancements.
• Stay current with technology trends and recommend improvements for user support and operations.
• Write and update user guides and documentation for the LMS.
• Upload courses and produce standard/custom reports as needed.
• Assist with onboarding new LMS partners and implementations.
• Review requirements for LMS enhancements and participate in testing.
• Write testing scripts and conduct User Acceptance Testing (UAT).
• Deliver SCORM sales orders and prepare product data for internal systems.
• Process reimbursements for LMS licenses.
• Support analytics and usage reporting for eLearning products, identifying trends and optimization opportunities.
• Gather and review catalog records for eLearning courses using MARC standards and KBART title lists.
• Update and enhance catalog records for better discoverability.
• Submit and monitor project management tickets (e.g., JIRA).
• Coordinate virtual events/webinars, including registration setup, production support, and marketing collaboration.
• Assist with website maintenance, including SEO keyword research, auditing LMS content, and creating/updating support documentation.
• Conduct industry research and landscape assessments in adult learning.
• Perform other educational technology-related projects as assigned.

Qualifications:

Education & Experience:

• Bachelor’s degree preferred or equivalent experience.
• Knowledge of learning management administration, educational technology, and/or technical support preferred.

Skills & Requirements:

• Strong analytical and creative problem-solving skills.
• High comfort level with software and technology.
• Excellent customer service and administrative skills.
• Attention to detail and ability to manage multiple projects under deadlines.
• Proficiency with Microsoft Office and Google Docs.
• Excellent oral and written communication skills.
• Strong interpersonal skills for working with internal and external stakeholders.
• Knowledge of HTML, CSS (a plus).
• Familiarity with JIRA (a plus).
• Exposure to system requirements (a plus).

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