Manager, Airport Customer Experience - LAS Job at American Airlines, Las Vegas, NV

ZElSOWROdiszQ0twN0FnUjF0ZjBoMTlqZ0E9PQ==
  • American Airlines
  • Las Vegas, NV

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​​This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division.
  • Responsible for ​directing and coordinating all above the wing and below the wing department activities through subodinate supervisors, customer service coordinators, and contractor management.

What you'll do

  • ​Review and analyze reports, records and directives and confers with leaders to obtain data necessary for planning department activities such as new commitments, status of work in progress and problems encountered
  • Assigns and delegates responsibility for work or functional activities and disseminates policies to supervisors
  • Directs work of others, resolves issues and sets deadlines to ensure timely completion of work and company operational procedures
  • Coordinates activities of department with related activities to other departments to ensure efficiency
  • Monitors and analyzes costs and prepares budget
  • Prepares reports and records department activities for upper management
  • Evaluates current procedures and practices for accomplishing department objectives to develop and implement improved procedures and practices
  • Commnicates procedural changes to Customer Service Managers, Supervisors and employees to ensure compliance
  • Develops and enhances the work relationship with vendors
  • Ensures all internal audit requirements are followed and accountable for compliance
  • Oversight of all staffing requirements and schedules for all departments

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • ​Bachelor's degree or equivalent training/experience
  • 5 years previous management experience

 

Preferred Qualifications- Education & Prior Job Experience

  • ​Airport management experience
  • Knowledge of AA budgeting, policies and procedures

 

Skills, Licenses & Certifications

  • ​Ability to perform in a fast paced environment while maintaining professional and effective approach
  • Ability to multitask
  • Self motivated and detail oriented
  • Strong interpersonal skills
  • Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Applicable valid driver’s license as required by local authorities, if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

For contractors, Local area, Flexible hours,

Similar Jobs

LCMC Health

Senior Financial Analyst - Labor Productivity Job at LCMC Health

 ...The Senior Financial Analyst Labor Productivity will be responsible for LCMC's Labor Management Program. The position provides strategic direction, oversight and support to hospital affiliates, physician groups, and other entities within LCMC Health to maintain and enhance... 

Park West

Human Resources Manager Job at Park West

The HR Manager ensures the integrity and efficiency of HR operations by managing compliance, audits, and compensation frameworks. This role administers performance review processes, benefits reconciliations, and supports investigations and lawsuits through documentation...

Quanta Infrastructure Solutions Group

Instructional Designer II Job at Quanta Infrastructure Solutions Group

 ...needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct...  ...outstanding results for our clients. About This Role The Instructional Designer II is responsible for designing and developing engaging... 

Dahl Consulting

Security Engineer (28801) Job at Dahl Consulting

 ...Title : Security Engineer (SPIFFE/SPIRE) Location : Brooklyn Park, MN | Hybrid 2 days onsite per week Job Type : Contract (12 months) Compensation : $90.00 - $112.00 per hour (W2) Industry: Retail Key Skills: SPIFFE SPIRE Kubernetes Experience... 

Saltu Healthcare

Surgical Nurse Job at Saltu Healthcare

 ...We are looking for an OR Travel RN for a 13-week contract in Temple, TX. ~2 yrs of experience ~ BLS ~ ACLS ~ Cardiac experience Schedule: Mon-Fri (1-930pm) Why Work with Saltu Staffing? &##128153; Saltu Staffing is a boutique staffing firm. With...