Job Description

Company Description

Strong’s Marine, a family-owned business since 1945, is dedicated to providing boaters with exceptional service, value, and memorable experiences. With twelve locations across Long Island, Strong’s Marine offers marinas with premium dockage, a resort-style Water Club, boat rentals, and full-service centers for yachts and boats. The business operates multiple locations in Mattituck as well as in Southampton, Freeport, and Port Washington. As authorized dealers of renowned yacht and boat brands, including Cruisers Yachts, Fairline Yachts, Cobalt, Regal, Pursuit, Cobia, and Grady-White boats, Strong's Marine serves customers throughout the Northeast.

Position Description

This is a part-time, on-site role for an Office Administrator at Strong's Marine. The position is based in Mattituck, NY. The Office Administrator will handle a range of administrative tasks, including managing office equipment, maintaining organized records, providing support to team members, communicating with clients and vendors, and assisting in customer service. The role ensures the smooth operation of day-to-day office activities and supports overall business efficiency.

Essential Duties and Responsibilities common to all:

• Conduct business in a respectful, professional and ethical manner always.
• Communicate professionally with Internal and External Clients as appropriate.
• Proactively seek ways to improve profitability and grow Strong’s brand service business.
• Nurture positive and productive working relationships with Clients and Team members.
• Follow workflow processes and make recommendations for improvement where appropriate.
• Maintain safe, properly equipped, and well-organized work environments.
• Seek out and implement ongoing improvements listening carefully using Teamwork principles.
• Maintain confidentiality of information where appropriate.

Job Specific Duties:

• Assist the Office Manager with the day-to-day operations in accordance with established culture, policy and procedure, and understanding that delighted, loyal employees and clients are the key to ongoing success and growth.
• Assist the Office Manager with anything from project planning to staff management. Ensure all appropriate measures have been taken to enable vibrant, successful, safe and fun events and create memories for clients and/or Employees.
• Communicate with the Office Manager and General Manager in all important situations to ensure a smooth flow for our clients.
• Answer phones creating a lasting impression demonstrating enthusiasm and using professional language, such as, in response to customer’s “Thank You” – rather than respond “no problem…” Try “Delighted to help, is there anything else we can do for you?”
• Listen actively to our customers’ needs. Be helpful directly or provide proper introductions to appropriate resource who can be of assistance.
• Impact Strong’s Marine Client Delight by problem solving and turning any frustrated clients into repeat customers if the situation arises. Listen carefully, apologize, solve the problem together, thank them for partnering with us to solve the problem, and later atone for any inconvenience with some consideration at your discretion to strengthen the relationship and build Client Loyalty.
• Learn and demonstrate a strong command of Strong’s Marine customer service policies and product knowledge that can enable quick and accurate assistance, training, and instruction to customers.
• Maintain professional looking office space(s) and lobby to welcome customers and new walk-in visitors.
• Perform routine office procedures including filing, processing of all correspondence by company President, Director, General Manager etc., processing payments from clients that either walk or call in and maintaining supplies.
• Maintain complete and accurate data within computer systems including customer and vessel records.
• Assist Office Manager with any additional responsibilities as needed to run the day-to-day operations of the marina.

Qualifications

• College degree preferred.
• 2+ years related experience preferred.
• Prior experience in office administration, preferably in a marina or hospitality environment.
• Requires some physical activity – assisting with fueling and docking for Customers.
• Exceptional Customer Service Skills.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication skills.
• Passion for the water and knowledge of boating and marina operations is a plus.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Exceptional interpersonal communication skills.
• Problem Solving and Decision Making.
• Teamwork and Collaboration.
• Responsible and Accountable.
• Self-starter with ability to work independently under pressure and react quickly to changing priorities.
• Flexible to workdays and times as seasonally required.
• Demonstrated interest and initiative in Professional learning and development.

Pay: $26.00 - $28.00 per hour

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