Job Description

Job Position: Global Customer Coordinator (Customer Order Management)

Duration: 6 months

Location: San Diego, CA 92121

Job Description:

• Experience required – Minimum 2 to 4 years experience in a biotechnology or manufacturing environment preferred. Customer facing background required.
• 3 must haves on a resume – Experience with SAP or a similar ERP system is required. Strong skills in Customer Relationship Management, Effective organization, planning and time management skills are required

Job Summary:

• This role is responsible for working directly with external customers and Client personnel to ensure the timely delivery of custom reagents and services. Activities include but are not limited to: customer communications/coordination, assessment/feasibility of request, customer service, planning, material ordering and handling, and project management assignments.
• This role gathers customer requirements and specifications for make-to-order product configurations and pricing, to be used in creating quotes, and will act as the liaison between the customer and program/technical experts as needed.
• This role serves as one of the primary points of contact for customers throughout the ordering process. The Customs reagents team offers customized biotechnology products and services, and this position will require ongoing development of new skills to meet evolving business needs.
• Must be able to work independently with minimal supervision and be capable of suggesting process improvements to ensure internal efficiencies are realized and maintain a high level of customer satisfaction. Additional projects may be assigned which are relatively complex in nature where sound judgment and product-specific knowledge are required.

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