Location: Canton, MI (Headquarters)
Department: Operations / Technology
Employment Type: Full-Time, In-Office
About Reliable Carriers
Reliable Carriers is North America’s leading specialty transport company for luxury, exotic, and collector vehicles. For over 60 years, we’ve built our reputation on precision, integrity, and innovation. As we continue to expand our technology footprint, we’re looking for a highly organized and solutions-driven Project Manager to support and enhance the systems our drivers rely on every day.
Position Overview
The Project Manager – Driver Technology & Systems will be responsible for managing, supporting, and improving the suite of applications and technologies used by our driver network. This role serves as a key liaison between drivers, operations, and technology partners, ensuring systems function smoothly, data is accurate, and new technologies are implemented successfully.
This is a hands-on role based out of our Canton, MI headquarters and is ideal for someone who thrives in a fast-paced, operational environment.
Key Responsibilities
• Manage and support the full suite of driver-facing applications and systems
• Provide day-to-day driver tablet and mobile app support
• Handle inbound driver support calls related to technology and system usage
• Troubleshoot order and workflow issues across multiple platforms
• Audit orders and system data for accuracy and compliance
• Train new drivers on company systems, applications, and technologies
• Serve as a liaison between drivers, operations, and technology partners
• Identify, document, and report data discrepancies, bugs, or system issues
• Manage and execute ad hoc operational and technology projects
• Assist with the implementation, rollout, and adoption of new technologies
Qualifications & Skills
• 3+ years of experience in project management, operations, technology support, or a related field
• Strong understanding of mobile apps, tablets, and cloud-based systems
• Strong analytical and data focused skills
• Mobile device management
• Excellent problem-solving and troubleshooting skills
• Highly organized with strong attention to detail
• Comfortable communicating with drivers, internal teams, and external vendors
• Ability to manage multiple priorities in a fast-paced environment
• Strong training, documentation, and communication skills
• Experience in transportation, logistics, or fleet operations is a plus
Why Reliable Carriers
• Work with a respected, family-owned industry leader
• Be part of a collaborative and supportive team environment
• Play a critical role in shaping and improving driver technology
• Competitive compensation and benefits
• Long-term growth opportunities within the organization
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