Job Description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking a Quality Assurance Manager for our First Quality Retail Services facility located in Lewistown, PA.

This position will be responsible for the creation, implementation and monitoring of all corporate & site Quality practices within their site of operation. Leading a team of quality professionals and driving a culture of continual improvement. Play a pivotal role and work collaboratively within the site management team, and drive quality engagement through all levels of the organization.

Primary responsibilities include:

• Provide leadership and planning to develop, implement and maintain quality systems to ensure compliance to regulatory, industry, and customer standards.
• Serves as the Management Representative for all site compliance and quality systems
• Supervises the activities of assigned staff and monitor the activities of QA/QC personnel within the QA Department.
• Assure that all resources utilized for the quality functions are procured, maintained, and perpetuated in a cost effective and timely manner within the goals of the strategic business plan.
• Take the leadership role in maintaining/changing the quality culture of the company – serve as the visible model of Quality. Educate team members in the quality philosophy and practices, including improvement strategies.
• Represents the company to vendors, customers, and appropriate regulatory officials in matters related to quality.
• Administers the quality audit program.
• Provides training to team members, as required, for implementing quality initiatives.
• Work with cross-functional teams to prioritize key site projects and determine appropriate resources and timing; integrate lean six sigma activities with quality system activities such as Corrective and Preventive Action (CAPA) and Quality Improvements to assure effectiveness and compliance to customer and regulatory requirements.
• Develops annual quality plans and recommendations for continual improvement in conjunction with the Quality Leader and Operations Manager
• Determines methods and implements plans for professional development of personnel within the QA Department.
• Proposes budgets and monitors budget activity for the QA Department.
• Provides statistical analysis for evaluation of processes, and issue KPI reports to site leadership and divisional leaders at determined frequencies.
• Conducts lab tours and explains quality system to visitors.
• Understands competitive product features in comparison to products.
• Completes required reports and summaries for regulatory & industry agencies.
• Assists and substitutes for the Divisional Quality Leader, as needed.
• Observes all safety rules and always uses the proper safety equipment.
• Performs other duties as necessary when directed to do so.
• Follows necessary GMP, FDA, and ISO regulations.
• Manage master validation plan.
• Implement, monitor and review online Quality systems, including vision QMS Software, and SPC systems.

The ideal candidate should possess the following:

• Bachelor’s degree in an Engineering, Technology, Mathematics, Business, or Science discipline.
• Three years minimum experience as a Quality Manager, Technical Manager, or QC Supervisor in a manufacturing environment (preferably FDA-regulated environment).
• Six sigma Green Belt certified, preferred.
• Supervisory experience.
• Auditing experience in GMP and/or ISO systems.
• ASQ Certification or equivalent training (CQE, CQA, CQT, or CQM).
• Advanced skills in oral and written communications.
• Standard skills in technical, business, and managerial fields.
• Standard skills in statistics, procedure implementation, and quality auditing.
• Competent in interactions with executive management, vendors, and customers.

What We Offer You

We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums
• ...and more!

First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

For immediate consideration, please go to the Careers section at

to complete our online application.

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