Job Description

Please note: This role is on-site in Austin, TX and requires current U.S. work authorization. Candidates must already reside in the Austin metro area.

About the Role:

A rapidly growing, multi-state healthcare organization is seeking an experienced Revenue Cycle Manager to lead and optimize its end-to-end revenue cycle operations. This role is instrumental in driving efficiency, accuracy, compliance, and scalability across billing, collections, charge capture, coding, claims management, payment posting, reimbursement, insurance verification, prior authorizations, and patient financial services.

The Revenue Cycle Manager will oversee a large, multi-functional team and work closely with senior leadership to translate strategy into operational execution. This includes developing RCM SOPs, improving workflows, tracking performance metrics, analyzing payer trends and denials, and ensuring an exceptional patient financial experience.

This is a high-visibility, high-impact leadership opportunity for someone ready to shape operations within a fast-paced, mission-driven healthcare organization.

Key Responsibilities:

Leadership & Team Management

• Lead, coach, and mentor a revenue cycle team (20+ staff) spanning Billing & Collections, Prior Authorization/Insurance Verification, Charge Capture, and Cash Applications.
• Foster a culture of accountability, engagement, professional development, and continuous improvement.

Revenue Cycle Operations

• Oversee daily workflows for charge entry, claim submission, payment posting, A/R follow-up, insurance verification, and authorizations.
• Ensure timeliness, accuracy, and compliance across all revenue cycle processes.
• Support multi-state payer requirements and maintain EDI/EFT/ERA connectivity.

Strategic Alignment & Performance

• Develop, monitor, and report on key KPIs such as Days in A/R, denial rate, clean claim rate, authorization accuracy, and cost to collect.
• Collaborate with senior leadership on strategic initiatives, providing operational insight and recommendations.
• Identify payer trends, reimbursement barriers, and root causes of denials; implement corrective actions and escalate systemic issues as needed.

Process Improvement

• Drive automation and technology optimization within multiple EHR and billing systems (NextGen experience preferred).
• Standardize and document workflows and SOPs to support organizational growth and operational consistency.
• Lead cross-functional initiatives to streamline processes, reduce denials, and improve cash flow.

Patient & Payer Relations

• Manage escalated patient billing concerns with professionalism and empathy.
• Serve as an operational liaison with payers, internal teams, and leadership to resolve complex issues.

Qualifications:

Required

• Bachelor’s degree in Business, Finance, Healthcare Administration, or related field (or equivalent experience).
• Minimum 5 years of progressive leadership experience in healthcare revenue cycle management.
• Proven success managing teams of 10+ across multiple revenue cycle domains.
• Strong knowledge of billing, collections, AR management, prior authorization, charge capture, coding compliance, and multi-state payer rules.
• Advanced analytical skills and proficiency in Excel/Google Sheets and reporting tools.
• Demonstrated ability to improve KPIs and drive measurable operational improvements.
• Excellent written, verbal, and interpersonal communication skills.
• Must be able to work on-site 5 days a week in Austin, TX.

Preferred

• Experience in specialty or multi-site healthcare operations.
• Familiarity with NextGen practice management/EHR systems.
• Experience developing SOPs and leading cross-functional projects.
• Lean Six Sigma or project management certification.
• Experience in high-growth or multi-state organizations.

Benefits

• Competitive salary + performance bonus
• Medical, dental, vision
• Generous PTO and paid holidays
• 401(k) with employer match
• Life insurance
• Additional perks available

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