Job Description

Sales Support Admin Job Description

Overview of Job Description:

Assisting the Wholesale Sales function to the Company’s major retail customers by creating and maintaining commitment forms and key sales reports on a daily and weekly basis. In addition, the position supports online operations/fulfillment and assists other departments, as needed.

Specific Duties and Responsibilities:

• Work with Sales Support Coordinator to create, submit and maintain commit forms. Communicate the commitments to Commit group. Commits are submitted all year, but volume is significant from March through July.
• Work with Sales Support Coordinator to create, submit, and distro wholesale items once Design gives final approval (FA). Communicate with the Distro Group. Design FAs are done throughout the year with significant volume between April and continue through July.
• Assist Sales Support Coordinator in updating and maintaining various sales spreadsheets with commit quantities, pricing, freight terms, et al.
• Work with the Shipping department to ensure orders are shipped in a timely manner.
• Work with Sales Support Coordinator to assist Sales personnel with recaps for Sam’s and other customers (as needed throughout the year).
• Update and maintain sales, inventory and production reports.
• Follow up on customer inquiries for Wholesale.com customers for lost and damaged packages, tracking orders and sending proof of delivery.
• Work with Sales Support Coordinator to proof all items for the Wholesale.com customers from internal Houdini team for nutritionals, labels, descriptions, sizes, Country of Origin, etc., before submitting web page template.
• Maintain Copyrights Report and send to accounting for all new items or new components.
• Monitor Commerce Hub and manage any violations, cancellations and/or errors.
• Update and maintain shipping and inventory status spreadsheets for various customers.

Knowledge, Skills and Abilities:

• Advanced knowledge of Microsoft Excel, Word and Outlook.
• Knowledge of Macola and ASC Trac.
• Ability to provide exceptional customer service.
• Ability to work well with others as a team player.

Education:

• High School Diploma

Experience:

• Computer Literacy in MS Office
• Knowledge of Customer Service
• Experience with ERP and WMS software a plus.

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