Job Description

The Senior Business Operations Manager is responsible for driving strategic operational improvements and streamlining business processes across the organization. Leveraging advanced data analytics and process optimization techniques, this role collaborates with multiple departments to identify inefficiencies, design innovative solutions, and ensure compliance with industry standards and regulations. The successful candidate will play a key role in strategic planning, performance monitoring, and stakeholder management—empowering the company to achieve operational excellence and sustainable growth through data-informed decision-making.

SUCCESS LOOKS LIKE

• Achieving significant operational efficiency improvements through targeted process optimization and data-driven decision making that lower costs while enhancing service quality.
• Successfully implementing new business strategies and process innovations that drive measurable gains in productivity, profitability, and cross-functional collaboration.
• Optimizing critical technology systems to automate manual processes, improve data accuracy, and integrate workflows seamlessly across the organization.

OBJECTIVES

• Foster cross-departmental collaboration to ensure projects align with overall company objectives and are executed efficiently.
• Continuously improve existing processes and develop new procedures that drive operational excellence and support business growth.
• Collaborate with senior leadership to develop and execute strategic plans that leverage data insights to support the company’s vision and long-term goals.
• Identify, design, and implement process improvements to enhance productivity and reduce costs while maintaining high-quality service standards.
• Promote a culture of innovation by adapting business models in response to market changes and emerging industry trends.
• Lead, motivate, and develop the operations team to achieve high performance and support professional career growth.
• Analyze complex datasets to uncover actionable insights and recommend strategic improvements across business functions.
• Develop and maintain robust data models and reporting tools to support informed, data-driven decision-making.
• Ensure that all business operations comply with legal and regulatory requirements and meet or exceed established quality standards

COMPETENCIES

• Deep understanding of cross-departmental interdependencies and the impact of operational changes on overall business performance.
• Expertise in designing and implementing scalable processes that meet the diverse needs of various departments.
• Strong stakeholder management skills, with the ability to build effective relationships with internal teams, vendors, and executive leadership.
• Proficiency in leveraging enterprise technology systems and data analytics platforms (e.g., Excel, SQL, Power BI, etc.) to drive process automation and operational efficiency.
• Advanced analytical skills with the ability to independently conduct technology research and generate innovative, data-driven solutions.
• Proven problem-solving abilities to identify root causes of inefficiencies and develop sustainable process improvements.
• Demonstrated change management expertise in deploying organizational initiatives across multiple business functions.
• A continuous improvement mindset that constantly seeks innovative ways to enhance operations and deliver measurable results.
• Keen insight into market trends and customer behavior to inform strategic decisions and adapt business strategies accordingly.
• Experience with agile methodologies to ensure effective project execution and alignment with company goals.

EDUCATION AND EXPERIENCE

• At least 6 years’ work experience in Business strategy, Finance or Product Management
• Experience in data visualization, analytics, and scenario based analysis.
• Experience leading cross-functional projects with stakeholders.
• Bachelor’s Degree in Business, Finance or related analytical field.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

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