Job Description

SpineSearch is seeking an experienced Senior Patient Care Coordinator to join a concierge internal medicine practice growing into Bergen County, NJ. The person in this role primarily supports the care teams through our back-end clinical support. A successful Patient Care Coordinator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

Responsibilities:

• Interacts appropriately with patients and records information while greeting, checking in, checking out, or scheduling appointments.
• Process prior authorizations.
• Processes patient specimens for laboratory send outs.
• Enters laboratory orders in lab information system.
• May perform phlebotomy services and vital sign checks in the event a nurse is not available.
• Maintain accurate patient demographic data and help ensure patient information is properly loaded into the EMR.
• Assist patients in scheduling appointments for specialty visits, medical imaging visits, and any other medical-related appointments outside of our offices.
• Reconciles patient charts by scanning and organizing medical records.
• Conducts lobby checks to ensure organization and cleanliness.
• Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.

Ideal Qualifications/Experience:

• Must be a Certified Medical Assistant.
• Customer service experience and mindset.
• Working closely with physicians.
• Administering prior authorizations.
• Hold bachelor’s degree and/or equivalent work experience.

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