Job Description

About the Company

We are looking for a Security Solutions Specialist I to support the planning, configuration, documentation, and coordination of security system installations for our clients. This role is responsible for system programming, workflow oversight, customer communication, and technical documentation, and requires independent judgment and the ability to manage multiple priorities in a remote-work environment.

About the Role

We are looking for a Security Solutions Specialist I to support the planning, configuration, documentation, and coordination of security system installations for our clients. This role is responsible for system programming, workflow oversight, customer communication, and technical documentation, and requires independent judgment and the ability to manage multiple priorities in a remote-work environment.

Responsibilities

• Develop project installation plans, equipment lists, and configuration documentation.
• Coordinate schedules, programming requirements, material needs, and installation workflows.
• Prepare system configuration files, naming conventions, credential programming, and database updates.
• Review engineered drawings, perform red-line updates, and maintain accurate as-built documentation.
• Create and maintain client-specific documentation, user guides, and maintenance records.
• Conduct system testing protocols and prepare written test reports.
• Communicate progress, risks, and recommendations to project managers and clients.
• Track job status and prepare weekly project status updates.
• Serve as a customer point of contact for configuration, access rights, and programming support.
• Review system performance and recommend improvements.

Qualifications

• A.S. or A.A.S. in Technology, Engineering, or a related field (Bachelor’s preferred).
• 0–3+ years of experience in security systems or low-voltage integration.
• Experience with access control, CCTV/VMS, and intrusion systems preferred.

Required Skills

• Strong organizational skills and ability to manage multiple projects.
• Ability to exercise independent judgment and recommend solutions.
• Strong communication skills with clients and internal teams.
• Understanding of low-voltage systems, networking basics, and device integration.
• Proficiency with documentation tools, spreadsheets, and project planning software.
• Ability to interpret specifications, drawings, and system diagrams.

Preferred Skills

• Experience with access control, CCTV/VMS, and intrusion systems preferred.

SMC is an equal opportunity employer. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected classification as established under federal, state, or local law.

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