Job Description

Why Upstate Medical University:

SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees.

The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites. Upstate Medical University's educational mission is anchored by its four colleges—Medicine, Nursing, Health Professions and Graduate Studies (biomedical sciences).

Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.

Innovating Healthcare Through Technology

Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare. Upstate was recently named a 2025 Best Places to Work in IT by Foundry's Computerworld . This award recognizes the top organizations that challenge their IT staff while providing great benefits and compensation.

Our team of over 400 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes.

If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University.

Job Summary:

This position is based in Syracuse, NY.

• Responsible for the coordination, direction and administrative functions for all Mobility & Integrations (M&I) systems and applications within the IMT-Telecommunications department.
• Independently design and program the M&I software and applications.
• Make autonomous decisions and create workflows for all M&I systems.
• Design complex technical solutions for critical communications throughout Upstate Medical University, especially for Nursing.
• Ensure voice communications and clinical workflows that impact the hospital's operations run seamlessly.
• Work with all end-users, staff and departments, particularly Network Security & Operations, to troubleshoot potential wired and wireless network issues that impact M&I-supported applications.
• Directly oversee and/or assist training and education on supported systems to over 5,500 faculty and staff. Lead and/or provide key support for the entire supply chain of supported hardware, equipment and accessories, including Vocera badges.

Minimum Qualifications:

• Associates degree in Business, Telecommunications, Information Systems or related field and 5 years, or a Bachelor's degree and 3 years of experience with user training and support; or equivalent combination of education and experience (7 years); plus solid written and verbal communication skills as well as a proven customer service track record required.
• Consideration given in lieu of formal degree with requisite experience.

Preferred Qualifications:

• Bachelor's Degree and experience working in a hospital or clinical setting preferred.

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