Returns Policy
At Stunning Pieces UK, we want you to love every item you purchase. However, if you’re not completely satisfied with your order, we’re here to help.
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Returns
You have 14 days from the date you receive your order to request a return.
To be eligible for a return:
Items must be *unused**, unworn, and in the same condition that you received them.
Items must be returned in their *original packaging**, including any tags, boxes, or pouches.
Non-returnable items include:
* Earrings (for hygiene reasons)
* Custom-made or personalised pieces
* Sale or clearance items (unless faulty)
To initiate a return, please contact us at \[**[support@stunningpiecesuk.com](mailto:support@stunningpiecesuk.com)**] with your order number and reason for return. We’ll provide return instructions and the return address.
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Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
A refund will be processed to your *original method of payment** within 5–7 business days.
Shipping costs are *non-refundable**, unless the item is faulty or incorrect.
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Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
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Damaged or Faulty Items
If your item arrives damaged or you receive the wrong product, please email us within 48 hours of delivery with:
* Your order number
* Clear photos of the issue
We will work quickly to resolve the issue with a replacement, refund, or alternative solution.
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Return Shipping
You are responsible for return shipping costs unless the item is faulty or we sent the wrong item.
We strongly recommend using a tracked shipping service to ensure your return reaches us safely. We are not responsible for returns lost in transit.
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Contact Us
If you have any questions about your return or refund, please contact us at:
📧 [enqueries@stunningpiecesuk.com](mailto:enqueries@stunningpiecesuk.com)
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